News for Authors

Our Continued Commitment to Print

by Annette Danek-Akey|May, 2017

It’s been well documented, after years of debate and concern, that print books are here to stay and can easily coexist with digital books. We have many successful digital imprints across Penguin Random House, but we also have a continued commitment to print. Read on to learn more about how our fulfillment teams support our print books and authors.

Across two facilities—in Westminster, Maryland, and Crawfordsville, Indiana—our fulfillment team is known as the best in the industry: meeting on-sale dates, shipping reorders ASAP, processing returns quickly, answering customer questions within twenty-four hours, and tracking all author-appearance orders. As we look to the future, we have been making enhancements and creating new initiatives to keep Penguin Random House at the forefront of print book fulfillment.


Fulfillment by the Numbers


Key Author Initiatives

We are always looking for ways to keep our existing processes as efficient and smooth as possible, but we also make the effort to support authors with new initiatives.


Shipping to Author Appearances

As you may already know, our authors can get a discount on all Penguin Random House books ordered via the Author Portal. But you might not know how we work with various bookstores on shipping orders for your author appearances.

For every author appearance or event, each order is tracked to its destination and a customer service representative will follow up with the bookstore individually to confirm the shipment has arrived in good condition, to make sure your appearance goes as smoothly as possible. Any author who has a tour can reach out to our customer service team, who will facilitate the bookstore orders.


Bringing Authors in to Sign at Our Facility

For titles with larger print runs, we have the ability to bring authors in, on the recommendation of their marketing team, to sign massive amounts of stock. This is a great benefit for authors who don’t mind spending a day signing hundreds, possibly thousands of books for distribution to bookstores across the country.

Our customer service representatives help make the process as smooth as possible, stacking and prepping books and providing music of the author’s choice. If you’re interested in signing at our facility for an upcoming book, reach out to your publicist.


Two-Day Shipping Over the Holiday Season

To stay competitive with other publishers, and to make sure our authors’ books are always in stock over the busy holiday season, we offer two-day shipping to indie bookstores across the country. We’re able to do this by relying on our strong distribution networks and our two major facilities in Westminster and Crawfordsville.


Expansion Project

Last year, our Westminster Distribution Center celebrated its fiftieth anniversary.  This month, ground will be broken on a 190,000-square-foot expansion (the equivalent of more than three football fields) of the center.

When it opens in January 2018, the new space will house approximately 32,500 full pallets—a 30 percent increase in capacity. The 8,000 pallets currently in outside storage will then return to the facility, and all product will once again be stored in the same location.


Annette Danek-Akey is Senior Vice President, Fulfillment for Penguin Random House.


Retail and Book-Buying Insights from the 2016 Holiday Season

by Andrea Bachofen|February, 2017

The end of 2016 provided valuable insights into trends we saw throughout the year, and a glimpse at what we might expect this year. Read on to learn about what happened across retail channels and in the book industry specifically, and what’s in store for 2017. Read more

Penguin Random House Publishing Highlights: 2016

by The Author Newsletter Team|January, 2017

As we ring in 2017, we look back on the previous year, which was filled with success for many of our talented authors. We look forward to working closely with many of you in 2017, and to celebrating many more successes! Read more

Introducing the Online Author Questionnaire

by The Author Portal Team|December, 2016

We’re excited to announce a major upgrade to the Author Portal: the online Author Questionnaire, which gives you the ability to submit information about yourself and your upcoming titles to help shape marketing and publicity strategies for your next book. We have also updated the Profile Page to make it much easier for you to update personal information in our records. Read on to learn more about how you should use these tools. Read more

Serialized Storytelling: The Comeback Story

by Alana Buckbee|December, 2016

Serialized fiction has had a place in the literary canon for hundreds of years—perhaps thousands if we consider Scheherazade weaving cliff-hangers night after night to outlast her husband’s cruel marital policies. Read more

Behind the Scenes: Designing Your Book’s Interior

by Andy Hughes and Cassandra Pappas|August, 2016

Nearly all books are still made of ink on paper, whether printed on a conventional offset press or the more recent digital presses. To paraphrase Gertrude Stein: a book is still a book is still a book. But for each title we publish, the process of getting the book to press differs greatly. Read on to learn more about the interior design and print production processes at Knopf Doubleday Publishing Group. Read more

Book Publishing: Still A Stable Business

by Dave Thompson|August, 2016

People love to talk about the death of the publishing industry, but as we’ve shown time and time again, the truth is another matter. The AAP recently released its industry-wide annual report of 2015 data, and here are some key takeaways. Read more

Behind the Scenes: Designing Your Book’s Cover

by Helen Yentus|July, 2016

In all areas of production, a great deal of time and thought is put into how to attract readers and turn them into lifelong fans of your work. But authors rarely get to see this process. For this article, we interviewed Helen Yentus, art director at Riverhead, and asked her to guide us through the multifaceted world of cover design. Read more

The Evolution of Copy in Marketing Your Book

by Phil Stamper-Halpin|June, 2016

Behind the scenes, your Penguin Random House teams are hard at work crafting copy that will draw readers in with a few sentences while still getting across your book’s essence. From web copy to flap copy, this relatively veiled field of publishing has evolved for all genres over the last decade. Read more

The State of the Book App

by Katherine McCahill with Andrea Bachofen|June, 2016

With more than 1.5 million apps available in Apple’s App Store, the business of book apps is a competitive landscape. We spoke with Katherine McCahill, senior director of digital development, to find out how Penguin Random House approaches this space, and what the future of book apps looks like. Read more